We can either deliver Learning LAB interactive skills-based training programs at your site or you can purchase our workshops as “turnkey” training programs for your in-house trainers to deliver whenever and wherever you want.

For information about purchasing our economical workshops as “turnkey” training programs, please click on the “Buy Our Programs” button on the homepage.

With either on-site delivery or “turnkey” training workshops, consider how these training programs can serve in your employee development initiatives.

• Presentation Skills Workshops (Tips & Techniques to Present Like a Pro) (1 or 2 days [Basic or Advanced])
• One-on-One or Small Group Presentation Skills Coaching Session (1 day)
• Train-the-Trainer (1 or 2 days - Presentation & Facilitation Skills for Trainers)

• Effective Business Writing (1 day - Write clear, concise, credible memos, letters, e-mail, minutes of meetings)
• Modern Business Grammar (1/2 day - Avoid the 9 most common mistakes in business grammar today)
• Writing Winning Proposals (2 days - Write proposals that win business)
• Technical Writing (2 days - Use our 8-step process to write policies, procedures, and user manuals, includes planning guidelines and a tool to estimate the time required for your documentation project)
• Instructional Design & Course Development (2 days - Use our 6-step process to develop the right course for the right people at the right time)

• It’s Not Cheese - It’s Fondue! (1 day - Understand the four phases of change and learn change management skills to effectively lead employees through change without reducing productivity or lowering morale)
• Management/Leadership Skills (1 day - Learn what it takes to be a positive, influential leader who can motivate, inspire, and lead others to success)
• Supervisory Skills for the New Supervisor (1 day - Now that you are a supervisor/manager, what’s next? Learn techniques to become the “super” supervisor that you want to be)

• Marketing by Referrals & Endorsements (1 day - Enable and help your customers sell “you”)
• 3 Cs of Consultative Selling (1 day - Caring, Communication, and Commitment to serve your customer’s long-term needs)
• Creative Telephone Selling Techniques (1 day - Sell quickly and easily over the telephone)
• The Customer Isn’t Always Right - But He Is Still the Customer (1 day - Create customers for life; handle difficult situations effectively)
• Customer Service Over the Telephone (1 day - Create customers for life over the telephone)
• Effective Telephone Collection Techniques (1 day - Skip Tracing & Collections over the Telephone) 

• Beginning your Effective Work Team (1/2 day - Create a team mission statement, critical success factors, charter, norms, boundaries, and performance objectives)
• Visioning and Goal Setting (1/2 day - Create a team vision and set team S.M.A.R.T. goals)
• Effective Communication Skills (1/2 day - Identify your dominant communication style and learn to adapt to communicate effectively with team members whose styles differ from yours)
• Escape from the Black Hole (1/2 day - Facilitate, participate, and scribe effectively in meetings - techniques to keep meetings short and productive)
• Creative Problem Solving Techniques (1/2 or 1 day - Use 5 proven techniques to solve problems creatively in groups)
• Conflict Management Skills (1/2 day - Identify your dominant mode of handling conflict and learn to use other modes depending on the situation)

• Active Listening Skills (1/2 or 1 day - (Identify your natural listening approach and use other approaches depending on the situation. Learn the four skills required in Active Listening)
• Manage Your Time - Manage Yourself (1/2 day - Identify your strengths and areas for improvement in managing time in 12 key areas including procrastination, handling paperwork, interruptions, setting priorities, etc.)
• The Mental Challenge - Stress Management (1/2 day - Identify your dominant ways of managing stress in four major life areas, learn new skills to cope with daily stress, especially at work)
• Coaching for Performance Improvement (1/2 or 1 day - Learn to train and orient employees to the realities of the workplace and help them to remove barriers to the optimum work experience) 

• Sexual Harassment - Recognize and Avoid It! (1/2 or 1 day - Identify perceptions and assumptions that lead to sexual harassment and learn how to avoid “iffy” situations)
• Cool Down - Manage Your Anger (1/2 day - Identify your personal “hot buttons” and learn practical techniques to control and diffuse anger productively)
• Work Rage Prevention (1/2 or 1 day - Identify predictors of violence and learn practical intervention techniques)
• Appreciating and Valuing Diversity (1/2 or 1 day - Build the bridge to understand, appreciate, and work well with diversity)
• Appreciating and Valuing Gender Diversity - Men & Women Working Together Differently (1/2 day - Learn how men and women communicate, make decisions, resolve conflict, solve problems, manage, and even participate and lead meetings differently. Techniques for men and women to work together more effectively)
• The Positive Interviewing Process (1/2 or 1 day - Create a positive interview environment and learn behavioral and situational interviewing techniques) 

Learning LAB Associates is a distributor of Inscape Publishing (formerly Carlson Learning Company) personal profiles, assessments, and training programs. Contact us at lynnann@trainlab.com for the lowest prices on these valuable tools and accompanying training programs:

• Customer Service Attitude & Aptitude Profile (Identify your attitude toward providing customer service and discover areas of improvement to help you create an excellent service experience for both the customer and yourself)
• DiSC Personal Profile 2800 Series® (Identify your dominant behavior, communication & work style; a plan to understand yourself and others)
• Managing Work Expectations & Transforming Attitudes® (Identify your role in the organization and your personal expectations in that role)
• Time Mastery (Time Management) Profile® (Identify your strengths and areas of improvement in 12 key areas including scheduling, priorities, delegation, procrastination, meetings, and paperwork)
• Personal Listening Approaches Profile® (Discover your personal approach to listening & learn to match your approach to communication needs)
• Discovering Diversity Profile® (Build the bridge to understand, appreciate, and work well with diversity)
• Dimensions of Leadership Profile® (Identify the twelve dimensions of leadership including inspiring others, problem solving, team building, collaboration, and enthusiasm. Discover your leadership potential)
• Coping & Stress Profile® (Identify your stress factors in four areas of life and learn new coping mechanisms to decrease day-to-day stress) 

• DiSC Management Action Planner® (Become a better manager by developing positive management strategies)
• DiSC Sales Action Planner® (Increase sales results by creating successful sales strategies. Identify your customer’s “comfort zone”, open the call, present, negotiate, and close the sale)
• DiSC Customer Service Action Planner® (Increase customer satisfaction by identifying your customers’ DiSC dimensions of behavior and their preferred approaches to communication and problem solving)

  
  

  
  

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